1. What is your returns policy?

In support with the current restrictions in place due to COVID-19, we have extended the return timeframe and returns are accepted if returned within 60 days after your order has been received (for both local and international orders).

 

Returns are accepted in exchange for Polo Haus store credit or cash credited into your payment method.

 

Please indicate the new size or colour you wish to exchange with in the return form. If the item requested is not available in stock, we will have to refund you in store credit or cash instead. If you wish to exchange to a different item altogether, we will first refund you in store credit and you may place a new order for the item.

 

Accessories (including jewelry, bags) are non-returnable. Sale and markdown items are also non-returnable and non exchangeable.

 

If you are unsure of the eligibility of returns of your product, please contact our team at [email protected].

 

Only products that are unworn, unaltered, unwashed and in its original packaging with returns label still attached can be returned/exchanged.

 

We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.

 

2. I did not receive a J&T consignment note. How do I return?

You may obtain a blank consignment form from our shipping partner J&T Express and fill it up accordingly. Then, email us a photo of the receipt and we’ll reimburse the amount accordingly to your preferred refund method.

 

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