Return & Refund Policy

If you found that the item (s) is unfit, you can request to exchange, unfortunately no return and refund. You may exchange due to size or colour incorrect. 
However PoloHaus will not bear the shipping cost/fees for exchange. All exchange product(s) must be in its original purchase condition, including the original product packaging with all tags attached, unaltered and unwashed. 
All packaging must be unmarked and not defective in any manner.

To do so, please contact us via whatsapp or email with the following information within 14 days from the date of purchase:-

(i) Return Reason;
(ii) Quantity;
(iii) Attach the copy of the Tax Invoice issued by us as we need to determine the item code and the description of the Products

After we receive your request for exchange, we will acknowledge you.

Next, you need to pack the item(s) securely, in its original packaging and courier the items to the following address :

Polo Haus E-commerce
No. 1664, Level 1, Jalan Perusahaan Tupai 3,
Kawasan Perusahaan Ringan Tupai,
34000 Taiping, Perak.

Tel : 60183229333

Email : [email protected]

Once we receive and inspect the condition of the item, we will courier out the exchange item to you as soon as possible. It need 3-5 working days.

POLOHAUS will not bear the shipping fees for exchange.

Unfortunately, we do NOT honour any walk-ins exchange.